RastogiWorld Refund Policy

Refund Policy

Effective Date: 15 August 2026

This Refund & Cancellation Policy applies to paid matrimonial and matchmaking services offered by CreatiVitti eSolutions through RastogiWorld.com.

1. About This Policy

RastogiWorld provides both free and paid matrimonial services.

Paid plans may start from ₹2,999 and may vary depending on the services, membership period and features selected.

The applicable price, taxes, features and service period will be presented to the user before payment.

2. Paid Services

Depending on the membership purchased, paid services may include:

- Access to additional profiles;

- Unlimited messaging;

- Access to contact information where permitted;

- Advanced search;

- Express interest;

- Profile highlighting;

- Personalized matchmaking assistance;

- Other features specifically identified at the time of purchase.

3. Membership Activation

Payment alone does not automatically guarantee activation.

Paid membership becomes active after the user's profile has completed the applicable manual approval process.

If a profile is not approved, RastogiWorld may process an eligible refund in accordance with this Policy and applicable law.

4. Seven-Day Refund Window

A user may request a full refund within seven (7) days from the date of payment, provided that the user has not substantially used the paid services.

A refund request should be submitted to:

info@rastogiworld.com

The request should include:

- Name;

- Registered email address;

- Registered mobile number;

- Transaction/payment reference;

- Date of payment;

- Reason for the refund request.

5. Meaning of Substantial Use

For purposes of this Policy, substantial use may include, without limitation:

- Sending a significant number of messages;

- Accessing or exchanging contact information;

- Using advanced search extensively;

- Expressing interest in multiple profiles;

- Using personalized matchmaking assistance;

- Requesting or receiving substantial matchmaking services;

- Using other significant paid features.

RastogiWorld may consider the actual nature and extent of service usage when evaluating a refund request.

6. Refund Eligibility

Subject to applicable law, a full refund may be available where:

- The request is submitted within seven (7) days;

- The user has not substantially used the paid service;

- The payment was successfully received;

- The account is identifiable and the transaction can be verified.

7. Non-Refundable Situations

Subject to rights that cannot legally be excluded, a refund may be denied where:

- The seven-day refund period has expired;

- The paid service has been substantially used;

- The user has received substantial matchmaking assistance;

- The account was suspended or terminated due to the user's violation of the Terms;

- The user provided false, fraudulent or misleading information;

- The user voluntarily stops using the Platform after substantial use.

This does not limit any refund or consumer rights that apply under mandatory law.

8. Duplicate Payments

If a user accidentally makes the same payment more than once for the same service, the duplicate amount may be refunded after verification.

The user should notify RastogiWorld as soon as reasonably possible.

9. Failed Transactions

If money has been debited from a user's bank account but RastogiWorld does not receive or successfully record the payment, the user should contact support with the transaction details.

RastogiWorld will investigate the transaction and coordinate with the relevant banking/payment service provider where necessary.

10. Payment Method

RastogiWorld may accept payment through the payment methods displayed on the Platform, including the business/current-account payment mechanism supported by CreatiVitti eSolutions.

Users should make payments only through officially communicated payment channels.

RastogiWorld will not be responsible for payments made to unauthorized individuals or accounts.

11. Refund Processing

Once a refund is approved, RastogiWorld will initiate the refund through the applicable payment/banking mechanism.

The time taken for the amount to appear in the user's account may depend on the banking institution, payment provider and payment method.

12. Cancellation by User

A user may request cancellation of a paid service by contacting:

info@rastogiworld.com

Cancellation of a membership does not automatically mean that a refund is available.

Refund eligibility will be determined according to this Policy and applicable law.

13. Profile Deletion

Deleting a matrimonial profile or account does not automatically create an entitlement to a refund.

If the account is deleted within the seven-day refund period and the paid service has not been substantially used, the user may request a refund.

14. Service Cancellation or Suspension by RastogiWorld

RastogiWorld may suspend or terminate services where necessary for:

- Security;

- Fraud prevention;

- Violation of Terms;

- Legal compliance;

- Platform maintenance;

- Abuse prevention;

- Other legitimate operational reasons.

Where RastogiWorld terminates a paid service for reasons unrelated to the user's misconduct, applicable refund rights will be considered based on the unused portion of the service and applicable law.

15. Incorrect or Misleading Service Description

If a paid service materially differs from the service expressly represented at the time of purchase, RastogiWorld will review the user's complaint and provide an appropriate remedy, including refund where required by applicable law.

The Consumer Protection (E-Commerce) Rules, 2020 contain requirements concerning disclosure of payment methods, contractual information and circumstances involving refunds for deficient or materially misrepresented services.

16. Taxes and Charges

Prices displayed on the Platform should identify applicable taxes and mandatory charges as required by law.

Where applicable, refunds may be adjusted for taxes, banking charges or other amounts that cannot legally be recovered by RastogiWorld, subject to applicable law.

17. No Automatic Renewal

RastogiWorld memberships do not automatically renew.

Users will not be charged for a subsequent membership period without a new payment or authorization.

18. Complaints

Refund or payment-related complaints should be sent to:

CreatiVitti eSolutions

C4F, 202, Janakpuri

New Delhi – 110058

India

Email: info@rastogiworld.com

Support: admin@rastogiworld.com

Users should provide sufficient information to enable transaction verification.

19. Fraudulent Transactions

If RastogiWorld reasonably suspects that a payment or refund request is fraudulent, it may delay processing while investigating the matter.

Where necessary, information may be provided to banks, payment providers or lawful authorities.

20. Changes to This Policy

RastogiWorld may modify this Refund & Cancellation Policy from time to time.

The revised policy will be published on the Platform with an updated effective date.

Changes will not remove rights that have already accrued to a consumer under applicable law.

21. Governing Law

This Policy is governed by the laws of India.

Subject to mandatory statutory consumer rights and remedies, disputes shall be subject to competent courts and authorities in Delhi, India.

22. Contact